Due to the nature of our cosmetic products and hygiene requirements, we are unable to accept returns, refunds, or exchanges once an order has shipped. All sales are final.

However, in the rare event that products are damaged during shipping, we may accept returns under exceptional circumstances. To be eligible, you must provide clear evidence of the damage upon delivery.

For assistance, please email us at support@albarosean.com within 7 days of receiving your order. A Customer Service Representative will review your case and guide you through the next steps.

Alba Rose Cosmetics reserves the right to decline any returns that do not meet these criteria.